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Terms and Conditions

Status: Ready for publication

Version: 1.0

Effective Date: TBC (upon portal launch)

Readability Score: 17.8 (estimated Flesch-Kincaid Grade Level)

Target Audience: Professional (B2B contracts with educational institutions)

Plain Language Version: Not planned (legal contract requiring precision)

Terms and Conditions

These Terms and Conditions govern your use of Tru-Digital Protection's services and customer portal. By subscribing to our services or accessing the portal, you agree to these terms.

If you do not agree, do not use our services.

Effective date: [Date]

Last updated: [Date]

1. Definitions

"We", "us", "our" — Tru-Digital Services Ltd (trading as Tru-Digital Protection), company number 16210598, registered address 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

"You", "your", "Customer" — the educational institution, school, trust, or organisation subscribing to our services.

"Services" — data protection officer (DPO) services, consultancy, policy management, portal access, and related support as described on our website and in your subscription tier.

"Portal" — the customer-facing online platform providing access to resources, policies, service records, and collaboration workspaces.

"Subscription" — your chosen service tier: Advice, Comprehensive, or All Inclusive.

"Quote" — the written quotation issued by us setting out the specific pricing, service tier, school/trust details, and contract term, which when signed by the Customer's authorised representative forms the binding Services Agreement.

"Services Agreement" — the Quote signed by the Customer, together with these Terms and Conditions and the Data Processing Agreement, which are incorporated by reference.

"Effective Date" — the date the authorised representative signs the Quote.

2. Services

2.1 Service Tiers

We offer three subscription tiers:

Advice Tier

Comprehensive Tier

All Inclusive Tier

2.2 Service Delivery

Services are delivered via:

2.3 Service Levels

Response times (working days):

PriorityAdviceComprehensiveAll Inclusive
Urgent (breach, ICO deadline)4 hours2 hours1 hour
High (SAR, FOI deadline)24 hours12 hours4 hours
Standard48 hours24 hours12 hours
Low5 days3 days24 hours

Working days: Monday–Friday, 9am–5pm GMT, excluding UK bank holidays.

Breaches and urgent requests: Efforts will be made to respond outside working hours where critical (e.g., ICO 72-hour breach notification deadline).

2.4 Exclusions

Our services do not include:

3. Subscription and Payment

3.1 Pricing

Subscription fees are set out on our website and confirmed during signup. Prices are:

3.2 Billing Cycle

Subscriptions renew automatically on your annual anniversary date unless cancelled (see section 5).

Prorated charges: Mid-year upgrades are prorated. Downgrades take effect at the next renewal.

3.3 Payment Methods

Payment is via:

3.4 Late Payment

If payment is not received within 14 days of the due date:

3.5 Price Changes

We may increase prices annually to reflect:

We will provide 60 days' notice of price increases. If you do not accept the increase, you may cancel before the new price takes effect (see section 5.3).

4. Your Obligations

4.1 Accurate Information

You agree to:

4.2 Cooperation

Effective DPO services require your cooperation:

4.3 Portal Use

Permitted use:

Prohibited use:

4.4 Intellectual Property

You acknowledge that:

5. Cancellation and Termination

5.1 Your Right to Cancel (14-Day Cooling Off)

If you are a consumer (unlikely for institutional services), you have 14 days from subscription signup to cancel for a full refund under the Consumer Contracts Regulations 2013.

After 14 days: Annual subscriptions are non-refundable, but you may cancel before the next renewal.

5.2 Cancelling Auto-Renewal

You may cancel auto-renewal at any time by:

Cancellation takes effect at the end of your current subscription period. You retain access until then.

5.3 Termination by You (With Notice)

You may terminate immediately by providing 30 days' written notice and paying:

Waived if:

5.4 Termination by Us

We may terminate your subscription immediately if:

We will provide written notice and a pro-rata refund of prepaid fees (minus any amounts owed).

5.5 Effect of Termination

On termination:

6. Data Protection and Confidentiality

6.1 Data Processing

In providing DPO services, we act as:

Our Privacy Policy explains how we process data.

6.2 Data Processing Agreement

Where we act as processor, the Data Processing Addendum (Appendix A) applies. It incorporates:

6.3 Your Data Protection Obligations

You confirm that you have a lawful basis to share personal data with us and that you comply with UK GDPR in your operations.

6.4 Confidentiality

We will keep confidential all information obtained during service delivery, except:

7. Intellectual Property

7.1 Our IP

We retain all intellectual property rights in:

7.2 Licence to You

We grant you a non-exclusive, non-transferable licence to:

Restrictions: You may not:

7.3 Your IP

You retain ownership of:

7.4 Feedback

If you provide suggestions or feedback about our services, we may use them without obligation or compensation.

8. Liability and Indemnity

8.1 Limitation of Liability

Nothing in these terms limits liability for:

Subject to the above, our liability is limited as follows:

To the extent permitted by law, we exclude all implied warranties and conditions.

Our total liability for any claim (whether in contract, tort, breach of statutory duty, or otherwise) is limited to:

We are not liable for:

8.2 Professional Indemnity Insurance

We maintain professional indemnity insurance of £1,000,000 per claim.

8.3 Your Indemnity

You agree to indemnify us against claims arising from:

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

9.2 Your Acknowledgements

You acknowledge that:

9.3 Portal Availability

We aim for 99% uptime (excluding planned maintenance). We do not guarantee uninterrupted access.

Planned maintenance: Notified via portal banner and email (where possible, scheduled outside UK working hours).

10. General Terms

10.1 Entire Agreement

These terms, together with:

constitute the entire agreement between us.

10.2 Amendments

We may update these terms to reflect:

We will provide 30 days' notice of material changes via email and portal notification. Continued use after changes take effect constitutes acceptance.

10.3 Assignment

You may not assign or transfer your subscription without our written consent.

We may assign our rights and obligations to a successor entity (e.g., in a business sale) with notice to you.

10.4 Severability

If any provision is found invalid or unenforceable, the remainder of these terms remains in full force.

10.5 Waiver

Our failure to enforce any right does not constitute a waiver of that right.

10.6 Third-Party Rights

No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.

10.7 Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, pandemics, government actions, cyberattacks, infrastructure failures).

10.8 Notices

Notices must be in writing:

Notices are deemed received:

11. Governing Law and Jurisdiction

11.1 Governing Law

These terms are governed by the laws of England and Wales.

11.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction to settle disputes arising from these terms.

11.3 Dispute Resolution

Before commencing legal proceedings, we encourage you to:

  1. Contact us to discuss the issue: support@trudigital.co.uk
  2. Escalate to our Director if unresolved: gareth@trudigital.co.uk
  3. Consider mediation via the Centre for Effective Dispute Resolution (CEDR)

12. Contact

Tru-Digital Services Ltd

3rd Floor, 86-90 Paul Street

London, EC2A 4NE

United Kingdom

Email: support@trudigital.co.uk

Phone: [Number]

Website: trudigital.co.uk

Company Registration: 16210598 (England and Wales)

ICO Registration: ZB887707

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